My Experience
A Career Built at UC Davis
Twenty-plus years of progressive leadership across clinical operations, patient relations, financial administration, business operations, and executive leadership — all within one of the nation's premier public research universities.
01Clinical Operations
02Patient Relations
03Financial Administration
04Business Operations
05Leadership
Early Career
Clinical Operations
UC Davis Health
Launched my UC Davis career in clinical operations, developing foundational expertise in healthcare administration, workflow optimization, and cross-functional team coordination within a major academic medical center.
- Coordinated clinical workflows across multi-disciplinary teams
- Developed operational protocols that improved patient throughput
- Built early expertise in compliance, documentation, and regulatory standards
Mid Career — Phase I
Patient Relations
UC Davis Health
Transitioned into patient relations, leading initiatives to improve the patient and family experience. Earned the Certified Patient Experience Professional (CPXP) credential, reflecting deep expertise in experience design and service recovery.
- Designed and implemented patient experience improvement programs
- Earned CPXP certification — Certified Patient Experience Professional
- Led service recovery initiatives that measurably improved satisfaction scores
Mid Career — Phase II
Financial Administration
UC Davis
Expanded scope into financial administration, overseeing budgets, forecasting, and fiscal strategy for complex university units. Completed MBA and Wharton Executive Education to deepen financial and strategic leadership acumen.
- Managed multi-million dollar budgets across academic and administrative units
- Completed MBA and Wharton Executive Education programs
- Implemented financial controls and reporting frameworks that improved fiscal transparency
Senior Career — Phase I
Business Operations
UC Davis
Led broad business operations functions, integrating financial, human resources, and administrative systems. Drove organizational efficiency through process redesign, technology adoption, and change management — earning Prosci Change Management certification.
- Oversaw integrated business operations across finance, HR, and administration
- Earned Prosci Change Management certification
- Spearheaded process redesign initiatives that reduced administrative overhead
Senior Career — Present
Senior Leadership
UC Davis
Serving in senior leadership, Charlotte drives strategic planning, organizational development, and institutional transformation. She leads high-performing teams, shapes policy, and represents UC Davis in regional and national higher education forums.
- Leads strategic planning and institutional transformation initiatives
- Develops and mentors high-performing administrative teams
- Represents UC Davis in WACUBO and regional higher education leadership forums
20+
Years at UC Davis
One institution. Five distinct domains. A career defined by growth.
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Explore measurable accomplishments, leadership philosophy, and the credentials that back every claim.